Location: Cedar Rapids, Iowa

Job Type: Full-time

About Level 10:

Since 1998, Level 10 has been the dynamic force in Eastern Iowa, transforming ordinary apparel into extraordinary statements of pride and fandom! We're not just about screen printing and embroidery; we're about fueling the spirit of teams and boosting the brand presence of businesses. Proud to be an EOS company, we operate with clear vision, accountability, and a focus on getting results. We thrive on helping local legends, from schools to growing enterprises, look and feel their best. If you're a natural connector with a knack for helping people showcase their passion, you've found your next adventure!

Position Summary:

Are you an ambitious, detail-oriented communicator looking to build a long-term career in B2B sales and account management? Level 10 is seeking an Account Coordinator to join our sales team! In this dynamic hybrid role, you will pair directly with a dedicated Account Manager to manage, support, and grow a joint portfolio of client accounts.

You will own the day-to-day client experience—handling inbound showroom and phone traffic, processing quotes, managing art proofs and order workflows, and delivering top-tier customer service. As you master the business, you’ll have the opportunity to close transactional orders, re-engage existing accounts, and transition into building and managing your own book of business over time.

Key Responsibilities:

1. Account Management Support & Operations

Sales Support: Partner side-by-side with your dedicated Account Manager to prepare quotes, pull garment samples, compile product decks, and gather client project specs.
Pipeline Management: Maintain accurate client records and deal stages in HubSpot, ensuring follow-up tasks and order details are logged with precision.
Order Transition: Take ownership of closed sales from your Account Manager, guiding projects through artwork proofing, production tracking, and final delivery.

2. Inbound & Showroom Experience

Showroom Hospitality: Serve as the welcoming front-line guide for walk-in clients visiting our curated showroom.
Inbound Triage: Field incoming phone calls and web inquiries, providing quick order status updates or conducting initial discovery for new sales opportunities.
Customer Care: Resolve customer inquiries, sample requests, and order pick-ups with warmth and efficiency.

3. Transactional Sales & Account Growth

- Small Account Closing: Independently quote, consult on, and close smaller, straightforward custom apparel orders (screen printing, embroidery, DTF).
- Account Retention & Upselling: Re-engage past low-frequency accounts, manage routine re-orders, and introduce additional decoration options or online store solutions to current clients.
- Career Growth: Shadow your Account Manager on larger corporate pitches and custom store setups to master advanced B2B sales methodologies.

What We’re Looking For:

Experience: 1+ years in customer service, sales support, administrative, or inside sales roles.
Growth Mindset: A strong desire to learn the B2B custom apparel industry, with the ambition to grow into managing accounts independently over time.
Organization & Detail: Exceptional attention to detail when managing order specifications, artwork requirements, and client timelines.
Communication: Clear, professional, and confident verbal and written communication skills.
Tech Discipline: Comfortable learning CRM tools (HubSpot experience is a big plus) and maintaining accurate data.

Compensation & Benefits:

Base Pay: Competitive hourly base rate ($18.00–$22.00/hr based on experience).
Monthly Commission: Monthly commission paid out on total revenue generated by your 2-person account team—meaning when your Account Manager wins, you win!
Benefits Package: Comprehensive health, dental, and vision insurance.
Retirement: 401(k) with company match.
Time Off: Paid Time Off (PTO) and paid company holidays.
Career Path: Structured mentorship from an experienced Account Manager, giving you a direct pathway to build and manage your own profitable book of business if desired.

Ready to be a customer champion? Apply today!