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Custom Apparel: Our Guarantee & Your Responsibility

Because each item is custom-made especially for you, custom apparel cannot be returned or exchanged.

We are committed to providing you with high-quality products. We 100% guarantee our product quality and design application against manufacturing defects or printing errors. If your item has a defect, we will gladly replace it at no charge. Please note that we do not offer refunds.

Before You Order: Your Checklist

We encourage you to carefully review all order details before finalizing your purchase. This includes:

  • Size Specifications: Refer to our provided size charts to ensure the perfect fit.

  • Design & Colors: Confirm your chosen design, colors, and any personalized elements.

  • Spelling: Double-check all spellings for accuracy.

  • Quantities: Verify the number of items you are ordering.

  • Delivery Timing: Be aware of estimated production and shipping times.

We are unable to accept returns or exchanges for incorrect selections regarding products, sizes, designs, colors, spellings, quantities, or delivery timing.

If you have any questions while placing your order, please contact us before finalizing your purchase. We're here to help ensure your order is exactly right!

Understanding Product Quality vs. Wear and Tear

It's important to distinguish between a product quality defect and normal wear and tear.

Product Quality Defects

These are inherent issues with the garment's construction, design, or material components that exist before you even receive the product. While not always immediately visible, these defects become apparent with initial use.

Examples of Product Quality Defects:

  • Multiple stitches failing

  • Velcro, snaps, zippers, or other closures failing

  • Missing or broken drawstrings/cords

  • Rips or tears that appear along seams or at junctions due to improper construction

Wear and Tear

This refers to damage that occurs during the normal and intended use of the product. Like any item, clothing will show signs of aging with regular wearing, washing, and use. We cannot guarantee against normal wear and tear such as stains, holes, or fraying that develop after the garment has been used.