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FAQ-1
What does Level 10 specialize in?

At Level 10, we make your apparel unique. We offer custom decorated apparel using a range of high-quality methods, including embroidery, screen printing, direct-to-film, and sublimation, ensuring the perfect finish for your brand or event.

What types of clients does Level 10 work with?

Level 10 partners with a variety of clients, including businesses of all sizes, educational institutions, non-profit organizations, sports teams, and event coordinators. If you need custom decorated apparel, chances are we can help bring your vision to life.  

How can I get started with a project?

Ready to bring your project to life? We're here to help every step of the way. 

Here's how you can connect with us: 

  • Call us: Speak directly with our team to discuss your needs. 
  • Stop in: Visit us in person to chat about your project face-to-face. 
  • Email us: Send over your details, and we'll get back to you promptly. 
What's the typical turnaround time for orders?

Our turnaround times vary depending on the type of order you place: 

  • Bulk Orders: You can expect your order to ship in 10 business days or less after we've received your final art approval. 
  • Level 10 Standard Stores: Orders will be fulfilled within 15 business days or less after your store officially closes. 
  • Level 10 Express Stores: Get your items fast! Orders from Express Stores ship in just 3-5 business days after they're placed. 
Need your order faster?

We can definitely help! If you need your order in a hurry, just give us a call or stop by today to speak with one of our in-house experts. They'll help you explore expedited options and find the best solution for your timeline.

Can I provide my own items for decoration?

Yes, you can! We're happy to decorate items you provide, but they must be new, clean, and have the original tags still attached. This helps us ensure the best quality decoration and avoids any issues with pre-worn or soiled materials. 

Can you help me create a design or logo?

Yes, we can! We have artists on staff who specialize in creating custom designs and logos. Whether you have a rough idea or need something developed from scratch, our team is here to help bring your vision to life. 

Will I see a proof before production begins?

Absolutely! We'll always provide you with a proof for your approval before we start production. We won't begin any work until you've given us the "thumbs up." 

What if I need to make changes after seeing my artwork proof?

No problem! Your satisfaction is our priority. If you need any adjustments after reviewing your proof, our artists will make the edits. Our goal is to bring your vision to life. 

How will I know when my order is ready?

We'll notify you! You'll receive a call or email, depending on the type of purchase, as soon as your order is ready for pickup or delivery. 

What are my options for delivery or pickup?

You have a couple of convenient options: 

  • Pickup at Level 10: You're welcome to pick up your order directly from our location. 
  • Delivery upon request: For added convenience, we can arrange delivery for your order. Please let us know if you'd like to explore this option. 

Have more questions?

We're here to help! Reach out to us today and our team will be happy to assist you with anything you need.