Customer Support Representative

Location: Cedar Rapids, Iowa ​

Job Type: Full-time 

About Level 10: 

Since 1998, Level 10 has been the dynamic force in Eastern Iowa, transforming ordinary apparel into extraordinary statements of pride and fandom! We're not just about screen printing and embroidery; we're about fueling the spirit of teams and boosting the brand presence of businesses. Proud to be an EOS company, we operate with clear vision, accountability, and a focus on getting results. We thrive on helping local legends, from schools to growing enterprises, look and feel their best. If you're a natural connector with a knack for helping people showcase their passion, you've found your next adventure! 

Position Summary: 

Do you have a knack for making people feel heard, understood, and genuinely supported? Level 10 is searching for a superstar Customer Support Representative to be the friendly, helpful voice of our brand! You'll be the crucial link for our diverse clients – from busy coaches coordinating team gear to company reps organizing employee apparel – ensuring their custom branding journey is smooth, easy, and always a win. If you're passionate about problem-solving, love making a positive impact, and enjoy a vibrant team environment, jump in! 

Key Responsibilities: 

• Be the welcoming first point of contact for all incoming customer inquiries via phone, email, and chat – ready to answer questions, provide updates, and solve challenges with a smile! 

• Guide customers through our amazing products, decoration options, and various seamless ordering solutions (Bulk, Standard IFP, Express Store). 

• Handle order processing, changes, and cancellations with precision, ensuring every detail is accurate for our production magic to happen. 

• Collaborate like a champ with our sales, design, and production teams to keep orders flowing smoothly and guarantee client happiness from start to finish. 

• Proactively communicate with customers about their order status, delivery timelines, and any necessary updates – keeping them informed every step of the way. 

• Be a master of organization, accurately documenting all customer interactions so we can continuously provide top-notch service. 

• Share your knowledge of Level 10’s proven process, showing customers just how easy it is to work with us and why we’re their ultimate custom apparel partner. 

• Turn any challenge into an opportunity, handling feedback and concerns with grace and escalating issues when needed to ensure swift, satisfactory resolutions. 

Qualifications: 

• 1+ year of experience in a fast-paced customer service or support role, where you consistently made customers happy. 

• An amazing communicator – both verbally and in writing – with a natural ability to connect and build rapport. 

• A detective-level problem-solver with an eagle eye for detail. 

• Super organized and efficient – you can juggle multiple tasks without dropping the ball! 

• Comfortable with common computer tools (like Microsoft Office) and ready to dive into our CRM system. 

• A genuinely patient, empathetic, and positive attitude – you make people feel good! 

What We Offer: 

• A competitive hourly wage. 

• Comprehensive benefits package, including medical, dental, vision, and paid time off. 

• A fun, collaborative, and incredibly supportive team environment where your contributions are truly valued. 

• Opportunities for continuous learning and professional development – grow with us! 

• Free, stylish Level 10 branded apparel to proudly wear daily – showcase our quality every day! 

• The chance to be a vital part of client success, helping businesses and teams across Eastern Iowa (and our growing national accounts!) build incredible pride and passionate fandom. 

Ready to be a customer champion? Apply today!